News

As Omni Quality Living continues to celebrate 50 years of compassionate, resident-centered care, we are taking time each month to reflect on the values that have guided our journey. This month, we are proud to highlight one of our core pillars: Inclusiveness – the active commitment to welcoming every person’s identity, voice, and story.

At Omni, inclusiveness is not just a policy. It is a daily practice that ensures everyone who lives, works, or visits our homes feels safe, respected, and valued. From residents and families to team members and community partners, inclusiveness helps to foster the sense of belonging that defines our approach to care.

What Inclusiveness Means at Omni

Welcoming Diverse Backgrounds
We recognize that every individual brings unique life experiences, cultures, languages, beliefs, and perspectives. Whether it is honoring dietary preferences, celebrating meaningful traditions, or listening to a resident share a personal memory, we are committed to creating a space where every identity is acknowledged and respected.

Fostering Connection Through Shared Humanity
In long-term care and retirement living, connection plays a central role. Inclusiveness means creating opportunities for meaningful interaction, encouraging open communication, and celebrating what brings us together. Our homes are places where stories are shared across generations, where caregivers become extended family, and where diversity is embraced as a source of strength and wisdom.

Accessible and Equitable Care for All
Inclusiveness also means identifying and addressing barriers that may prevent someone from receiving the care they deserve. We strive to provide care that reflects the physical, emotional, cultural, and spiritual needs of every resident. Our teams are trained to provide culturally sensitive support and to deliver personalized care that upholds dignity and comfort.

Supporting Inclusive Work Environments
Our teams reflect a wide range of cultures, backgrounds, and experiences, and this diversity enriches our organization. We aim to create workplaces where every staff member feels heard, empowered, and supported. Through collaboration, mentorship, and open dialogue, inclusiveness is woven into our daily routines and relationships.

A Culture of Belonging

Across our 29 residences in Ontario and New Brunswick, the value of inclusiveness is present in many forms. It is seen in the way our team members will take the time to speak with residents in their first language, whenever possible. It is reflected in shared celebrations of cultural traditions. And it is felt in the everyday moments of kindness, patience, and understanding.

Inclusiveness helps build trust, deepen relationships, and create communities where everyone — residents, families, and staff — feels a true sense of belonging. It reminds us that quality care means more than meeting medical needs. It means making space for every story, every voice, and every person.

As we look ahead to the future of care, our commitment to inclusiveness remains unwavering. It is a value that helps shape stronger communities and more compassionate care experiences for all.