Questions fréquemment posées
Looking for the right long-term care or retirement residence for you or a loved one?
Here is a list of questions to help you get started:
L'environnement est-il adapté ? Les résidents ont-ils l'air heureux et bien soignés ?
All our residents are happy and well cared for on an individual and daily basis. Visit the What to Expect section on the Life at Omni page: What to Expect – Omni Quality Living.
La résidence est-elle située dans un endroit où la famille et les amis peuvent se rendre ?
To find a home close to you, visit Communities – Omni Quality Living
Existe-t-il des moyens de transport privés ? Les transports publics sont-ils facilement accessibles ?
We do not provide private modes of transportation. Depending on the community there may be various options for public transportation.
Les heures de visite sont-elles flexibles ?
Each of our communities establishes visiting hours that are flexible, hours may vary from home to home.
Les membres de la famille sont-ils impliqués dans le processus de planification des soins d'un résident ?
Most of our homes have active family councils, we encourage the development of family councils in our homes that are presently without one. Please reach out to the Home’s Life Enrichment Coordinator if you are interested in forming a Family Council.
La résidence est-elle en mesure de répondre à vos besoins religieux, culturels ou alimentaires ?
Yes! Visit the diet and nutrition section on the Life at Omni page: Diet & Nutrition – Omni Quality Living.
Quelles sont les règles de visite ? Quelles sont les procédures à suivre pour quitter la Résidence ?
Each of our communities establishes visiting hours that are flexible, hours may vary from home to home.
Existe-t-il des activités ou des événements engageants auxquels participer ?
La résidence soutient-elle un conseil de famille ?
Most of our homes have active family councils, we encourage the development of family councils in our homes that are presently without one. Please reach out to the Home’s Life Enrichment Coordinator if you are interested in forming a Family Council.
Les membres de la famille sont-ils impliqués dans le processus de planification des soins d'un résident ?
Visit the Types of Care page: Types of Care – Omni Quality Living.
Does the Residence support a Family Council?
Most of our homes have active family councils, we encourage the development of family councils in our homes that are presently without one. Please reach out to the Home’s Life Enrichment Coordinator if you are interested in forming a Family Council.
La résidence est-elle en mesure de répondre à vos besoins religieux, culturels ou alimentaires ?
Yes! Visit the diet and nutrition section on the Life at Omni page: Diet & Nutrition – Omni Quality Living
What meal-planning options are available? (i.e. Menu, access to dining areas, mealtimes)
Visit the diet and nutrition section on the Life at Omni page to learn more: Diet & Nutrition – Omni Quality Living.
Pouvez-vous préparer votre propre nourriture ?
No, we have a dedicated team of professionals that handle food service at all our homes.
Pouvez-vous organiser une visite à la Résidence pour goûter leur menu ?
We provide a copy of the menu cycle when tours take place.
What are the specific policies and procedures that may affect your lifestyle? (i.e. Smoking, alcoholic beverages)
Smoking is not allowed indoors at any of our homes. Residents who wish to smoke will be required to take part in a safe smoking assessment and will be further required to abide by the Smoke Free Ontario Act. Our Residents can enjoy alcoholic beverages at some of our weekly activities. Some Residents also enjoy alcoholic beverages at mealtimes or before going to bed. Please note that a doctor’s order is required and alcohol must be provided for the Resident by their family or substitute decision maker.
Est-il possible de continuer à se faire soigner par son médecin traitant ?
Our homes have their own dedicated teams of medical professionals. When you are admitted to the home your family physician will transfer your care to an in-house physician.
Does the Residence have access to specific tools and services you need? (i.e. Oxygen, scooter, electric wheelchair)
Yes, each Resident is taken care of on a need basis. We have all the necessary equipment at all our Residences.
Quels sont les effets personnels autorisés dans la Résidence ? Pouvez-vous meubler votre propre espace de vie ?
Visit the What to Expect section on the Life at Omni page: What to Expect – Omni Quality Living.
Des mesures ont-elles été prises pour protéger les objets de valeur et les effets personnels ?
Visit the Safety and Security section on the Life at Omni page: Safety & Security – Omni Quality Living.
Quelles sont les options de facturation disponibles ?
Visit the Who Pays for What section on the Life at Omni page for more information: Who Pays for What – Omni Quality Living.
What additional charges can be expected? (i.e. Personal needs and services)
Visit the Who Pays for What section on the Life at Omni page for more information: Who Pays for What – Omni Quality Living.
La résidence a-t-elle reçu une accréditation ?
Our Residences in Ontario are accredited with Accreditation Canada except for five in south west Ontario that are accredited through CARF.
